If you're tracking the wrong metrics—or no metrics at all—your business might be managing in the dark. This session is built for owners and managers who want to stop guessing and start leading with clarity. You’ll learn how to define and apply role-specific productivity metrics that go beyond busywork and actually improve results. Whether you're managing crews, admin staff, or supervisors, you’ll walk away with real-world tools to measure output, quality, and efficiency in a way that aligns with business goals.

Through lecture and peer discussion, you’ll explore how to use metrics to drive performance, coach employees more effectively, and create accountability—without turning your workplace into a pressure cooker. Attendees receive ready-to-use metric templates, management checklists, and customizable training articles for internal use or trade magazine publication. If you're ready to measure what truly matters, this session is for you.

Great leaders don’t just manage—they inspire, resolve, and grow. This powerful 60-minute session, Effective Leadership: Leading Teams, Managing Conflict, and Inspiring Innovation, is designed for business owners and managers who want to sharpen their leadership skills in today’s fast-paced, evolving workplace. Attendees will learn how to lead with purpose, resolve workplace tensions before they escalate, and unlock innovation within their teams—even in industries not known for creativity. With a practical, no-fluff approach, this session delivers immediately usable strategies for improving team performance, increasing retention, and building a culture of accountability and trust. There are no breakout groups—just focused insight, real-world examples, and tools tailored to the demands of modern leadership. Whether you're managing a crew, a clinic, or a company, this session will equip you with the leadership mindset and techniques needed to lead effectively and adapt confidently. Content will be adjusted to fit your industry audience.

Strong communication isn’t just a soft skill—it’s a leadership essential. In this fast-paced, practical session designed for business owners and managers, you’ll gain proven techniques to improve team dynamics, reduce workplace tension, and build a culture of trust and accountability. Learn how to identify and overcome the most common communication breakdowns, apply active listening techniques that actually work, and confidently address conflict before it impacts morale or performance. This session avoids theory and focuses on tools you can use immediately in real-world situations—whether you’re leading a crew, managing a front office, or running a company. With adaptable content for any industry, this class equips leaders to foster clearer communication, stronger relationships, and a more productive workforce. No breakout groups, just focused leadership strategies to take back to your business and apply right away.

This class teaches business owners and managers how to confidently handle employee issues before they escalate—covering topics like poor performance, attendance, workplace conflict, and more. Unlike one-size-fits-all HR talks, this course is tailored to your industry, using relevant scenarios, legal considerations, and real-world examples your members will recognize. Participants will learn a proven framework for having tough conversations clearly and respectfully—and practice with scripts they can use right away. The session also includes structured opportunities for peer-to-peer discussion, so attendees can share industry-specific challenges and learn from each other in real time. Follow-up articles can be provided for your association’s trade magazine or newsletter to reinforce key takeaways. Whether your members lead dental practices, manufacturing teams, or veterinary clinics, this session delivers high-value, actionable tools they can use the moment they return to work.

The pandemic has reshaped hiring and retention strategies, creating new challenges for employers. With employees leaving traditional roles, shifting careers, or seeking more from their workplaces, it’s essential for organizations to adopt innovative tactics to stay competitive.

This class will equip you with the tools to attract and retain top talent in today’s tight labor market. You’ll learn how to offer compelling incentives that appeal to a diverse audience and create an environment where employees feel valued and connected. From recruiting strategies to onboarding best practices, this course will give you a distinct advantage in hiring and retention.

In today’s competitive job market, advertising, interviewing, and retention strategies are evolving rapidly. This class will explore the latest advertising platforms, including social media and job boards, and provide insights on how to effectively market your business to prospective applicants.

Hiring the right employees is one of the most effective ways to reduce turnover. Through open discussions and industry-specific examples, you’ll discover innovative approaches to finding and retaining top talent.

The hiring process is filled with legal complexities, making it essential for employers to understand the potential risks and responsibilities involved. This class equips business owners and managers with the knowledge needed to navigate state and federal hiring laws, including industry and company size.

You’ll gain valuable insights on legally compliant practices, techniques for conducting effective interviews, and methods to safeguard against legal disputes. Additionally, learn how to present your business as an attractive employer while maintaining the benefits of at-will employment.

Discipline and termination are among the most challenging and legally sensitive tasks for business owners and managers. These interactions are the leading causes of employee-related lawsuits, making proper handling essential for protecting your business.

This class provides a step-by-step approach to progressive discipline and termination, emphasizing the importance of prompt action, proper documentation, and adherence to legal guidelines. You’ll learn how to address unacceptable employee behavior and performance issues effectively, reducing risks and fostering a fair workplace environment.

Employee handbooks are valuable tools for employers but can be costly and complex to develop and maintain. This class will explore the essential laws, regulations, benefits, and potential pitfalls associated with employee handbooks. You’ll learn how to ensure your handbook strikes the right balance—covering important business practices without becoming unmanageable. The class will also address how to avoid language that could be interpreted as a binding contract and how to reduce risks with well-crafted, compliant policies. A properly designed handbook is your first line of defense against unnecessary risks and costly legal mistakes.

Performance reviews often feel uncomfortable for managers or are seen as ineffective, but they are vital tools for fostering employee growth and addressing issues before they become long-term challenges. A well-executed performance review can motivate employees, address poor performance, and provide managers with actionable insights to better manage their teams.

This class will show you how to transform performance appraisals into valuable opportunities for improvement and alignment, helping your company save time, money, and resources.

This class addresses the challenging topics of discrimination, sexual harassment, gender identity discrimination, complaint handling, and workplace investigations. Every employer faces the risk of lawsuits or claims filed with the Equal Employment Opportunity Commission (EEOC) or state human rights agencies. Sexual harassment, in particular, is one of the most costly and damaging employee-relations issues businesses face, with settlements ranging from $25,000 to millions of dollars.

Learn how to minimize your company’s risk of complaints through effective policies, proper training, and a clear understanding of how to handle and investigate claims. This class will also reveal a key question to ask during complaint handling that could save your company significant financial and reputational costs.

Navigating employment law can be overwhelming for business owners and managers. While it’s not always feasible to know every detail, recognizing when legal issues might arise is essential. With the rise of lawsuits and legal complaints nationwide, understanding the basics of employment law can help protect your business and employees.

This class will provide an overview of the most important federal and state laws regulating employment practices, highlighting potential pitfalls and offering strategies to prevent costly legal disputes. Whether you’re a seasoned manager or new to supervising staff, this training is vital to staying compliant and avoiding unnecessary risks.